FAQ

Handicap accessibility?

Aiken-Rhett House Museum: The interior of this historic house is only accessible via stairs. The Opening Night Party at the Aiken-Rhett House will take place in the backlot of this historic home. While the backlot is accessible, please be aware there are tripping hazards due to protruding roots, grassy areas, and uneven cobblestone pathways.

Charleston Visitors Center: This facility is handicap accessible.

The Dewberry Hotel: This facility is handicap accessible.

Nathaniel Russell House Museum: This historic home does feature a small elevator so that guests can visit the second floor. The exterior gardens are level but feature uneven pathways.

Second Presbyterian Church: This facility is handicap accessible.

Shop Historic Charleston: This facility is handicap accessible.

Parking?

While some street parking may be available in certain areas, there are also nearby parking garages. Please visit. Visit Explore Charleston’s page for parking garage information.

COVID-19 protocols?

Illumination Charleston will follow CDC recommendations for COVID-19. Masks will not be required. For more information, please visit the CDC website.

How do I receive my tickets?

All tickets will be digital. You will receive an email with the electronic tickets for each event you purchase. Each person must show his/her e-ticket for admission. (If you don’t see an email, check your Junk Folder.) We recommend flagging or saving the email(s) in a special folder for quick access. Please check your emails from [email protected] We also recommend downloading the SquadUP app for quick access to your tickets and the event schedule.

Photography?

Photography will be allowed, but no external flash. Professional DSLR or press photography will need to be coordinated with a partner organization. For questions or press passes, contact [email protected]

Who do I contact if I still have questions?

If you have any additional questions, please email our team at [email protected]


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